Return & Refund Policy

Welcome to Moons Jewellery. We want you to have a great shopping experience with us. This policy explains how returns, refunds, and cancellations work.

1. Return Period

We offer a 3-day return policy.
You can request a return within 3 days of receiving your order.

2. When Returns Are Accepted

We accept returns only if:

You received the wrong product, or
The product is damaged or defective

3. Return Requirements

To be eligible for a return:

The item must be unused and unworn
The product must be in the same condition as when you received it
Original packaging and tags must be included
You must provide proof of purchase
A complete unboxing video is required

The unboxing video must show:

The sealed package being opened
The product clearly
The problem or damage

The video must be shared within 3 days of delivery.

4. When Returns Are Not Accepted

We cannot accept returns if:

You ordered the wrong product
You changed your mind
You did not like the product
The product is not damaged or defective
The unboxing video is missing or incomplete
The return request is made after 3 days of delivery

5. How to Request a Return

To request a return, please contact us:

📧 moonsjewelleryy@gmail.com

If your request is approved:

We will send you return instructions
You must send the product back as instructed

⚠️ Products sent without approval will not be accepted.

6. Damaged or Wrong Products

Please check your order when it arrives.

The product is damaged
The product has a manufacturing defect
You received the wrong item

All claims must include a clear unboxing video.

7. Replacement Policy

We do not provide direct replacements.

If you want another product:

Request a return for the current item (if eligible)
Place a new order separately

8. Order Cancellation

Orders can only be cancelled:

Within 24 hours of placing the order, or
Before the order is processed

Once the order is processed or shipped, it cannot be cancelled.

9. Refund Process

After we receive and check the returned item:

We will inform you if the refund is approved or rejected

If approved:

Refunds are processed within 3 working days
The money may take 5–15 business days to appear in your account depending on your bank or payment provider.